Corporate Governance and Code of Conduct
Supporting the SDGs Goal
Goals
Performance Highlights 2024
Commitment, Challenge and Opportunity
Index Living Mall Public Company Limited is committed to conducting business under the principles of Good Corporate Governance (CG) to promote efficiency, transparency, and confidence in organizational management, as well as to build trust among all stakeholders, including shareholders, investors, business partners, employees, and society at large.
The Company operates with adherence to good governance principles, focusing on creating sustainable value through strong governance mechanisms. It has a knowledgeable, capable, and independent board of directors and implements policies covering strategy, risk management, internal control, and transparent information disclosure.
Moreover, the Company emphasizes the promotion of business ethics, support for innovation, and stakeholder engagement by providing opportunities for communication, feedback, and suggestions from all levels of stakeholders.
This approach enhances accountability, transparency, and drives the organization towards genuine sustainable development.
Management and Operational Approach
Index Living Mall Public Company Limited is committed to conducting business based on integrity, adherence to good governance principles, and zero tolerance for all forms of corruption, in order to enhance transparency, accountability, and trust among all stakeholders. The Company has established comprehensive policies and preventive measures across multiple dimensions, as follows:
Framework for Ethical Business Conduct
Anti-Corruption Policy
Personal Data Protection and Cybersecurity.
Promoting Engagement and Transparency
1. Framework for Ethical Business Conduct
The Company has established a Code of Conduct to serve as a guiding framework for the operations of directors, executives, and employees at all levels. Continuous communication and practical training are provided to ensure that personnel understand and apply the Code in real work contexts. Adherence to ethical standards is incorporated as part of the annual performance evaluation.
2. Anti-Corruption Policy
The Company has established a clear and documented Anti-Corruption Policy, which is communicated to employees and publicly disclosed on the Company’s website. It also supports operations in line with the Collective Action Coalition (CAC) of Thai Private Sector Against Corruption, and encourages self-assessment according to CAC guidelines. Multiple channels are provided for reporting complaints, both internally and externally, with an independent committee in place to review such complaints.
3. Personal Data Protection and Cybersecurity.
The Company strictly implements measures to govern the use and storage of personal data of customers and stakeholders in accordance with the Personal Data Protection Act (PDPA). It also employs cybersecurity systems and data encryption processes to prevent leaks or unauthorized access. In addition, the Company has alert and response mechanisms for data incidents, along with periodic reviews to ensure system effectiveness.
4. Promoting Engagement and Transparency
The Company provides whistleblower channels for stakeholders to provide feedback, such as suggestion boxes, email, website reporting, or dedicated Whistleblower channels. These channels ensure protection for whistleblowers, maintaining anonymity and prohibiting any retaliation. In addition, the Company reports on ethical and anti-corruption performance to the Board of Directors on an annual basis.
Stakeholders Directly Impacted
Customers
Benefits Received
- Receive services from a transparent and trustworthy organization.
- Gain confidence in the organization's business ethics.
- Ensure the protection of personal data security.
Potential Impacts
- Loss of confidence in the event of ethical violations or personal data breaches.
- Lack of transparency may affect decisions to use the services.
Employees
Benefits Received
- Clear practices on ethics and good governance.
- Receive ethics training to enhance skills and workplace integrity.
- Access to safe and secure complaint channels.
Potential Impacts
- Concerns may arise if the organization lacks clarity in handling ethical issues.
- Delays in addressing complaints may affect morale.
Shareholders
Benefits Received
- Reduce governance risks.
- Improve corporate image in terms of corporate governance.
- Enhance capability in assessing investment risks.
Potential Impacts
- Organizations lacking good governance may risk reputational damage and a decline in share value.
- Ethical violations may result in a loss of investor confidence.
Business Partners
Benefits Received
- A clear business ethics system promotes transparency in contracts and joint transactions.
- Reduces conflicts in the procurement process.
Potential Impacts
- If the organization engages in discrimination or lacks fairness, it may affect business relationships.
- Lack of ethical oversight of business partners/suppliers may impact the organization’s image.
Communities and Society
Benefits Received
- The organization is transparent and adheres to ethical standards, building trust within society.
- Supports local development through good governance practices.
Potential Impacts
- Public misunderstandings about the organization’s behavior may affect trust.
- Negative ethical news may broadly impact the organization’s image.
Government and Others Agencies
Benefits Received
- Compliance with regulations and transparent reporting enable effective audits.
- The organization serves as a role model in governance.
Potential Impacts
- If the organization neglects legal compliance or lacks transparency, it may be subject to audits or face penalties.
- Delayed responses to requirements may lead to operational delays.
