Community Contribution
Supporting the SDGs Goal
Goals
Performance Highlights 2024
Commitment, Challenge and Opportunity
Index Living Mall Public Company Limited recognizes the importance of conducting business sustainably while fulfilling its social responsibilities. The Company is committed to creating value and benefits for communities and society as a fundamental principle of its operations. This commitment is reflected through the development of projects that align with community needs, enhance quality of life, and strengthen the local economy, such as hiring local employees for new branch expansions, developing products in collaboration with communities, and supporting activities that foster capabilities and create continuous economic opportunities.
In its operations, the Company recognizes the challenges it faces, such as the differences in economic, social, and cultural contexts across regions, the diverse expectations of stakeholders, and the need to balance financial performance with societal benefits. Therefore, the Company places great importance on close coordination with communities, actively listening to their feedback, and conducting transparent evaluations to ensure that projects genuinely meet community needs.
Community engagement represents a key opportunity to build strong relationships between the Company, the community and society, enhance the corporate image as a socially responsible business, and create avenues for business expansion through the development of products and services that reflect local wisdom. It also fosters sustainable competitive differentiation, helps expand the customer base, and supports the Company’s growth in tandem with long-term societal development.
Management and Operational Approach
The Company focuses on creating shared value with society, with sustainability as a core principle. This is carried out through the development of products in collaboration with communities to generate income, support livelihoods, and preserve local wisdom
such as producing carved wood and textile products from community enterprises across various provinces. At the same time, the Company supports social and environmental projects at both local and national levels, promotes community employment, procures goods from local producers, and provides opportunities for vulnerable groups to participate in production and service processes. Additionally, the Company supports education, sports, and public health to enhance the overall quality of life in communities. This approach helps strengthen relationships with communities around operational areas, reduce social inequality, and increase long-term community competitiveness. ILM integrates community needs into corporate strategies to achieve balanced growth across economic, social, and environmental dimensions.
In addition, the Company conducts surveys on the impacts of its operations on communities and society to to collect feedback, opinions, and suggestions from communities surrounding its sites.
The survey results are used to implement corrective and preventive measures to mitigate any adverse impacts, with the aim of fostering a harmonious and mutually supportive relationship between the Company and the surrounding communities.
Stakeholders Directly Impacted
Shareholders
Benefits Received
- The corporate reputation is enhanced through community engagement or support.
Potential Impacts
- Costs increase due to community promotion or engagement.
Customers
Benefits Received
- Confidence in the organization’s operational standards.
Potential Impacts
- Inconvenience in accessing branch services if protests or community dissatisfaction occur in the area.
Business Partners
Benefits Received
- Opportunity to work with an organization that values community and social engagement.
Potential Impacts
- May need to allocate personnel to participate in community activities in the area together with the Company.
Communities and Society
Benefits Received
- Reduce conflicts from incidents that may impact the communities and society in the area .
- Establish good and friendly relationships.
- Increase income for the community.
Potential Impacts
- If the organization causes significant impacts on the community and the environment, it may create concerns or affect relationships with the community.
Government and Others Agencies
Benefits Received
- Support and foster good cooperation in building relationships with the community.
- Serve as a role model for community and social engagement.
Potential Impacts
- In cases of serious disputes or complaints, if not properly addressed, the organization may be scrutinized or face legal actions.
Employees
Benefits Received
- Build good relationships with surrounding communities.
- Maintain good mental health and feel less stressed at work.
Potential Impacts
- Some employees may be unwilling to participate in organized activities.
Project Highlights
Activities
