Sustainability Strategy and Framework

Index Living Mall Public Company Limited places great importance on advancing its business in parallel with sustainable development, guided by Environmental, Social, and Governance (ESG) under the concept “Sustainable Living for Future Lifestyle.”

The company is committed to delivering products and services that enhance quality of life, strengthen communities, and promote environmental balance. It focuses on operating with transparency, developing environmentally friendly innovations and technologies, and managing a responsible supply chain to generate ESG value for all stakeholders.

This commitment is reflected through its recognition in the SET ESG Ratings at the “AA” level and in it sustainable supply chain management, including receiving the Highly Commended Supply Chain Management Award and the Sustainability Excellence Award at the SET Awards 2024. These achievements affirm the company’s success and leadership in integrating sustainability into its business practices in a tangible way.

With these awards and international recognition, the company remains committed to driving stable and sustainable growth, creating value for stakeholders, and continuously supporting society and the environment in the journey toward a sustainable future together.

Sustainability Strategy (3G Strategy)

The company has formulated a 3G Sustainability Strategy (Great Experience, Grow Together, Green Planet) as a framework to align its business operations with sustainable development. This strategy focuses on setting goals that are linked to material sustainability issues, while aligning with the United Nations Sustainable Development Goals (SDGs) and Nationally Determined Contributions (NDCs).

This strategy serves as a key guideline for defining the company’s business direction and developing sustainability-related projects in each dimension in a systematic and effective manner.

Under the concept “Sustainable Living for Future Lifestyle,” the 3G Sustainability Strategy covers the three key dimensions as follows:

Create great experience from the Company’s products and services

Create great experience with the Company’s products and services by emphasizing product and service innovation development and the introduction of new technology, including the significance of data security in the digital age.

Preserve and pass on Environmental Sustainability

Preserve and pass on environmental sustainability to society. Focus on energy efficiency for energy conservation and waste management in order to be able to pass on a perfect world to the next generation.

Managing Impacts on Stakeholders Across the Business Value Chain

Business Value Chain

The company operates a retail business specializing in furniture, home products, and home décor
It covers all processes from design, production, distribution, after-sales services, to material and resource management.
The company focuses on creating value for customers, partners, and all stakeholders.

Strategic Pillars

Deliver an excellent shopping experience that emphasizes convenience, speed, and customer satisfaction.
Develop the online business to expand access to new customer segments and respond to changing consumer behaviors.
Focus on core customer groups with high potential by developing new products and services tailored to specific needs.
Promote customizable products that enhance value and exclusivity for individual customers.
Expand the new generation (New Gen) customer base by offering products that fit new lifestyle trends.
Conduct business that generates positive environmental and social impacts through sustainable resource use, recycling promotion, and collaboration with partners across the value chain.

Key Implementation Approaches

Establish the ESG and Sustainability Committee.
Promote the use of eco-friendly materials and packaging.
Apply the concept of “Post-Consumption Products”,such as bringing end-of-life products back for recycling
Improve waste management processes, reduce resource consumption, and increase the use of renewable energy.
Collaborate with partners and communities to create long-term shared value.

Managing Impacts on Stakeholders Across the Business Value Chain

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Sustainability Awards

Business Value Chain and Key Sustainability Practices

01

Product Development

02

Procurement and Sourcing

03

Manufacturing

04

Distribution and Logistics

05

Marketing and Sales

06

After-Sales Services

1. Product Development

Develop high-quality products that meet customer lifestyles and expectations.
Design eco-friendly products and packaging.
Create products and services that support aging societies and people with special care needs.
Develop products using biodegradable materials to reduce environmental impact.

2. Procurement and Sourcing

Source and select raw materials and products from qualified suppliers, both domestic and international.
Ensure fair and transparent supplier engagement.
Promote Green Procurement practices.
Enforce compliance with the Supplier Code of Conduct to uphold responsible business practices.

3. Manufacturing

Produce goods that meet established quality and safety standards.
Apply efficient production technologies to optimize resource and raw material use.
Reduce energy consumption and reliance on natural resources throughout operations.

4. Distribution and Logistics

Inspect and store products under quality-controlled conditions.
Distribute goods to branches and dealers efficiently.
Manage transportation and installation for customers within agreed timelines.
Optimize inventory management for higher efficiency.
Reduce greenhouse gas and carbon emissions throughout logistics and delivery processes.

5. Marketing and Sales

Sell products through Index Living Mall stores and online platforms.
Offer products through project-based and export channels.
Conduct marketing and promotional activities responsibly.
Manage rental space services with transparency.
Promote ethical marketing and sales practices (Marketing Ethics).

6. After-Sales Services

Receive and manage customer feedback and complaints effectively.
Provide product and service warranty programs.
Offer member benefits and loyalty programs to enhance customer satisfaction.
Continuously improve based on customer insights across all service dimensions.
Strive to achieve high levels of customer satisfaction.