Sustainability Strategy and Framework
Index Living Mall Public Company Limited places great importance on advancing its business in parallel with sustainable development, guided by Environmental, Social, and Governance (ESG) under the concept “Sustainable Living for Future Lifestyle.”
The company is committed to delivering products and services that enhance quality of life, strengthen communities, and promote environmental balance. It focuses on operating with transparency, developing environmentally friendly innovations and technologies, and managing a responsible supply chain to generate ESG value for all stakeholders.
In alignment with the United Nations Sustainable Development Goals (UN SDGs), the principles of the United Nations Global Compact (UNGC), and the United Nations Guiding Principles on Business and Human Rights, the Company emphasizes transparent business operations alongside the development of environmentally friendly innovation and technology. This commitment also extends to the responsible management of the supply chain.
To create ESG value for all stakeholder groups, the Company’s strong commitment is reflected in its achievement of a “AAA” rating under the SET ESG Ratings awarded by the Stock Exchange of Thailand, as well as the Sustainability Disclosure Recognition Award for 2025 from the Thaipat Institute. These recognitions serve as clear evidence of the Company’s success and distinction in effectively integrating sustainability principles into its business operations, demonstrating the tangible application of sustainability policies and practices.
Index Living Mall Public Company Limited remains committed to advancing sustainable business operations while creating long-term value for stakeholders across the entire value chain. The Company continues to support social development and environmental stewardship on an ongoing basis, both in the present and in the future.
Sustainability Strategy (3G Strategy)
The company has formulated a 3G Sustainability Strategy (Great Experience, Grow Together, Green Planet) as a framework to align its business operations with sustainable development. This strategy focuses on setting goals that are linked to material sustainability issues, while aligning with the United Nations Sustainable Development Goals (SDGs) and Nationally Determined Contributions (NDCs).
This strategy serves as a key guideline for defining the company’s business direction and developing sustainability-related projects in each dimension in a systematic and effective manner.
Under the concept “Sustainable Living for Future Lifestyle,” the 3G Sustainability Strategy covers the three key dimensions as follows:
Create great experience from the Company’s products and services
Create great experience with the Company’s products and services by emphasizing product and service innovation development and the introduction of new technology, including the significance of data security in the digital age.
Preserve and pass on Environmental Sustainability
Preserve and pass on environmental sustainability to society. Focus on energy efficiency for energy conservation and waste management in order to be able to pass on a perfect world to the next generation.
Managing Impacts on Stakeholders Across the Business Value Chain
Business Value Chain
- The company operates a retail business specializing in furniture, home products, and home décor
- It covers all processes from design, production, distribution, after-sales services, to material and resource management.
- The company focuses on creating value for customers, partners, and all stakeholders.
Strategic Pillars for Sustainable Growth
- Cost Optimization - Focus on efficient resource management, reducing waste across operational processes, and maximizing value creation from investments in order to strengthen long-term competitiveness and support sustainable growth.
- Strengthen Customization - Enhance capabilities in delivering products and services tailored to the specific needs of individual customers, while expanding Younique and Design Service offerings to address a wide range of requirements. This approach aims to create differentiation and achieve the highest level of customer satisfaction.
- Recruit New Customers - Implement an intensive online expansion strategy, develop new marketing channels, and create distinctive customer experiences to attract new target customer segments and unlock new growth opportunities.
- AI Transformation - Leverage artificial intelligence technologies to improve the accuracy and speed of decision-making, enhance operational efficiency, and drive service innovation to better serve customers.
- Factory Improvement - Continuously develop and enhance manufacturing processes by adopting advanced technologies to improve product quality and elevate production standards in line with market demands and future trends.
Key Implementation Approaches
- Establish the ESG and Sustainability Committee.
- Promote the use of eco-friendly materials and packaging.
- Apply the concept of “Post-Consumption Products”,such as bringing end-of-life products back for recycling
- Improve waste management processes, reduce resource consumption, and increase the use of renewable energy.
- Collaborate with partners and communities to create long-term shared value.
Sustainability Awards
SET ESG Ratings “AAA” Award 2025
Sustainability Disclosure Recognition 2025
Highly Commended Supply Chain Management Awards
Community Forest Support Organization Award
Outstanding Investor Relations Awards 2023 Awarded for the Second Consecutive Year
Business Value Chain and Key Sustainability Practices
Product Development
Procurement and Sourcing
Manufacturing
Distribution and Logistics
Marketing and Sales
After-Sales Services
1. Product Development
- Develop high-quality products that meet customer lifestyles and expectations.
- Design eco-friendly products and packaging.
- Create products and services that support aging societies and people with special care needs.
- Develop products using biodegradable materials to reduce environmental impact.
2. Procurement and Sourcing
- Source and select raw materials and products from qualified suppliers, both domestic and international.
- Ensure fair and transparent supplier engagement.
- Promote Green Procurement practices.
- Enforce compliance with the Supplier Code of Conduct to uphold responsible business practices.
3. Manufacturing
- Produce goods that meet established quality and safety standards.
- Apply efficient production technologies to optimize resource and raw material use.
- Reduce energy consumption and reliance on natural resources throughout operations.
4. Distribution and Logistics
- Inspect and store products under quality-controlled conditions.
- Distribute goods to branches and dealers efficiently.
- Manage transportation and installation for customers within agreed timelines.
- Optimize inventory management for higher efficiency.
- Reduce greenhouse gas and carbon emissions throughout logistics and delivery processes.
5. Marketing and Sales
- Sell products through Index Living Mall stores and online platforms.
- Offer products through project-based and export channels.
- Conduct marketing and promotional activities responsibly.
- Manage rental space services with transparency.
- Promote ethical marketing and sales practices (Marketing Ethics).
6. After-Sales Services
- Receive and manage customer feedback and complaints effectively.
- Provide product and service warranty programs.
- Offer member benefits and loyalty programs to enhance customer satisfaction.
- Continuously improve based on customer insights across all service dimensions.
- Strive to achieve high levels of customer satisfaction.
