Index Living Mall Invests Over THB 120 Million in Major Business Transformation and Becomes the First Thai Retailer to Implement RISE with SAP S/4HANA Cloud for Retail. Strengthening Capabilities and Future Competitiveness as Thailand’s No.1 Living Lifestyle Mall

Index Living Mall Public Company Limited (ILM) has announced a major digital transformation initiative, investing over THB 120 million to upgrade its technological foundation through the implementation of RISE with SAP S/4HANA Cloud for Retail, becoming the first retail business in Thailand to adopt this advanced system.

The upgrade marks a strategic milestone as ILM accelerates toward full digital integration, enhancing real‑time data visibility, supply chain efficiency, inventory accuracy, customer insights, and data‑driven marketing—reinforcing its position as the leading living lifestyle mall in Thailand and preparing for future challenges in the evolving retail landscape.

Ms. Kritchanok Patamasatayasonthi, Managing Director of Index Living Mall Public Company Limited, stated:

“Rapid advancements in technology and shifting consumer behavior demand that businesses adapt swiftly and strategically.

ILM is proud to be the first Thai retailer to successfully complete this significant digital transformation using RISE with SAP S/4HANA Cloud for Retail. This initiative strengthens our leadership position in the lifestyle retail segment and equips us with world‑class technology to enhance operational efficiency and long‑term competitiveness.”

She added that ILM’s investment in the new system aims to establish a strong technological foundation for sustainable, long‑term growth in a rapidly changing retail environment.

The new solution, enhanced through collaboration with leading global partners—Nexus System Resources (SAP implementation expert), SAP (ERP software leader), and AWS (global cloud platform)—acts as an “intelligent digital core,” elevating business performance across all areas:

• Store Operations - Faster Point‑of‑Sale (POS) processing, Real‑time integration with inventory and Improved sales management and frontline workforce productivity
• Supply Chain Management - Higher inventory accuracy, Lower storage and logistics costs and Real‑time tracking of delivery status
• Finance & Accounting - Real‑time financial reporting, Reduced process complexity and Compliance with regulatory requirements
• Marketing & Customer Insight - Real‑time customer data access, Stronger precision marketing strategies, Enhanced product and service development

It is undeniable that businesses and organizations must leverage technology to develop all sectors in order to drive business growth. The transformation of Index Living Mall through the development of the RISE with SAP S/4HANA Cloud for Retail system will be a significant step to enhance productivity and create business opportunities on multiple fronts. It can handle Big Data, which is a key component, allowing expansion into various management areas such as CRM and marketing to improve customer satisfaction. It also helps analyze rapidly changing consumer trends and behaviors to develop products and services accurately. Additionally, the company places the highest importance on customer data security, and this technology supports customer data protection. It also supports integration with AI, which will assist future operations, enabling sustainable business growth and reinforcing its position as a leader in the retail sector for furniture, home products, home decor, and comprehensive home services. The system was officially launched across all Index Living Mall branches nationwide on 17 July 2025, marking a new era of technology‑driven retail operations for the company.”